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What do you need help with?

Find answers across all areas of the Crypto.com ecosystem

Wallet & Accounts

Create, secure, and manage your Crypto.com wallet and account settings

→ Creating a wallet→ Account verification→ Backup & recovery

Sending & Receiving

Learn how to send, receive, and track cryptocurrency transactions

→ Send crypto→ Receive crypto→ Transaction fees

Trading & Exchange

Buy, sell, and swap cryptocurrencies on the Crypto.com Exchange

→ Buy crypto→ Sell crypto→ Swap tokens

Security & Privacy

Protect your account with two-factor authentication and security best practices

→ Enable 2FA→ Security tips→ Privacy settings

Verification & Limits

Verify your identity to unlock higher transaction limits and full features

→ ID verification→ Transaction limits→ Account tiers

Getting Started

New to Crypto.com? Start here with beginner-friendly step-by-step guides

→ What is crypto→ First transaction→ Platform tour
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FAQ

Frequently asked questions

Quick answers to the most common questions about Crypto.com

How do I create a Crypto.com Wallet?
Creating a Crypto.com Wallet is simple and free. Download the app or visit crypto.com and click "Sign Up". Enter your email and create a strong password. You'll receive a verification email — click the link to confirm. Once verified you'll have immediate access to your new non-custodial wallet.
What cryptocurrencies does Crypto.com support?
Crypto.com supports 350+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Cronos (CRO), and all major altcoins and ERC-20 tokens. You can buy, sell, send, receive, and swap assets directly within your wallet.
How long do transactions take to confirm?
Transaction times vary by network. Bitcoin typically takes 10–60 minutes. Ethereum takes 2–5 minutes. Cronos Chain confirms in seconds. Higher fees result in faster confirmation. Track your transaction in real-time through the app.
How do I recover my wallet if I lose access?
Your 12-word Secret Recovery Phrase is the only way to restore access. Write it down and store it securely offline. NEVER share it with anyone — including Crypto.com support. If you lose it and forget your password, funds cannot be recovered.
What are network fees and who receives them?
Network (gas) fees go to blockchain validators — not to Crypto.com. Fees vary based on network congestion. You can choose regular, priority, or custom fee levels to balance speed and cost.
Is my Crypto.com Wallet secure?
Yes. Crypto.com uses AES-256 encryption, biometric auth, and multi-factor authentication. The DeFi Wallet is non-custodial — you control your keys. We recommend enabling 2FA and backing up your recovery phrase immediately.
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